Refunds without a support maze

The free first-row workflow exists so compatibility can be checked before purchase. The paid product is a downloadable digital utility.

When to request a refund

Use the merchant receipt's support or refund route if the paid download is missing, corrupted, materially different from the product description, or cannot perform a workflow that succeeded in the free preview. Include the order identifier and a non-confidential diagnostic description.

What not to send

Do not attach customer documents, CSV data, completed PDFs, identity numbers, or confidential records. A form structure can usually be reproduced with dummy values if investigation is needed.

Change of mind

Digital-content cancellation rules differ by country and can depend on whether download or performance began with consent. The merchant platform applies the checkout's legally required process. Nothing here limits mandatory refund or consumer rights.

Timing

Submit product-defect requests within 14 days when practical. Approved refunds are returned by the merchant to the original payment method; bank or card posting time is controlled by the payment providers.